Video & Slides: Delivering Organisational Performance

The series of events in 2021-22 that PARC labelled its Performance Measurement Trilogy focused on how to define and measure organisational performance – from the perspective of different stakeholders – and covering both the financial and non-financial (ESG) measures.

It follows that, having determined what ‘superior business performance’ might look like, the task of organisational leadership is then to determine how to deliver that level of performance. This involves defining the organisational ‘Performance Model’ – both in the longer-term and in the annual timeframe – and creating a clear focus on the activities that will improve the company’s outcomes.

Critical to the delivery of business performance is being able to cascade that performance model through the organisation. What is it that business leaders do to create the conditions, the behaviours and the processes that will achieve this level of performance? It is here that some companies run into difficulty. The gap between theory and execution is often wider than we anticipate. Translating the performance model into the everyday behaviour of people across the organisation can be a challenge. It can result in framing the delivery of ‘performance management’ as a set of activities that are focused on the individual rather than the over-arching goals of the organisation.

Watch the three event speaker sessions below. All session slides are also available here. Alternatively, read the report addendum Post Meeting Notes for a comprehensive event summary.