Performance Management
Delivering Organisational Performance
In-Person at the RAF Club, London, & Live-Streamed Meeting with Report
The series of events in 2021-22 that PARC labelled its Performance Measurement Trilogy focused on how to define and measure organisational performance – from the perspective of different stakeholders – and covering both the financial and non-financial (ESG) measures.
It follows that, having determined what ‘superior business performance’ might look like, the task of organisational leadership is then to determine how to deliver that level of performance. This involves defining the organisational ‘Performance Model’ – both in the longer-term and in the annual timeframe – and creating a clear focus on the activities that will improve the company’s outcomes. Critical to the delivery of business performance is being able to cascade that performance model through the organisation. What is it that business leaders do to create the conditions, the behaviours and the processes that will achieve this level of performance? It is here that some companies run into difficulty. The gap between theory and execution is often wider than we anticipate. Translating the performance model into the everyday behaviour of people across the organisation can be a challenge. It can result in framing the delivery of ‘performance management’ as a set of activities that are focused on the individual rather than the over-arching goals of the organisation.
In this session, we are focusing on the specific processes that individual companies put in place that result in the delivery of superior organisational performance. This event and the accompanying report will focus on what senior management do to enable an organisation to perform.
- Where do they see the challenges in the effective delivery of organisational performance?
- What do they see as the most critical areas on which to focus?
- What do they see as the main challenges and barriers – and how might they best be overcome.
We will look at organisations that are perceived to be ‘high performing’, and the extent to which this can be attributed to the design of their performance delivery processes. We will look at how different ownership structures affect the models these organisations adopt for managing and delivering performance. To balance the executive viewpoint, we will also hear the investor perspective and understand how they view the delivery of organisational performance in the context of their stewardship duties. Investors often criticise management for ’paying for failure’. What do they then see as the dysfunctional behaviours or processes adopted by management – and how might these be mitigated?
The research on which this event is based will focus on bringing greater clarity to the processes by which Boards and Executive Management:
a) reach a clear definition of their organisation performance model, and
b) deliver that model through their people.
Workshop from beqom
In-Person Workshop: 3.00 – 3.45 pm at the RAF Club, London (requires separate registration through Register button above).
This workshop taking place before the main event and hosted by partners beqom, will focus on key trends in performance management and the pros and cons of implementing them. It will also provide practical roadmaps to transforming performance management and highlight the pitfalls to avoid. Filled with insights and real experience this workshop will act as a practical guide for those looking to evolve or transform their performance management experience.
It will cover the following key areas:
- Trends influencing the shifts in performance management
- Changing perceptions in employees and managers to consider
- Pros and cons of implementing new trends
- Pitfalls to avoid
- Practical means of implementing your transformation
Speakers
Dennis Layton
Senior Advisor to McKinsey and Company
Dennis is a Senior Advisor to McKinsey and Company. His work focuses on large scale Organisation Transformation projects across the Financial Services, High Tech, Telco, Defence, Healthcare and Private Equity Industries. Dennis has been a senior global leader at Oliver Wyman, EY and McKinsey and Company. His work at the intersection of management practices and performance transformation is widely cited, including Management Matters in Healthcare and Diversity Matters (the most widely cited research on the topic).
Dennis graduated from Georgetown University with an honours degree in Sociology. Outside of his consulting career, he also served in the US Navy and at the Executive Office of the President (The White House). Dennis is the founder and CEO of Ikon Exchange which enables institutions and custodians to sell fractionalised shares in fine art to fund preservation, education and charitable activities.
Allen Powley
Senior Vice President, Reward, GSK
Allen Powley is qualified as a Solicitor and Chartered Accountant in the UK. Prior to joining GlaxoSmithKline in 1997, he worked within both the legal and accountancy professions advising many multinational clients on employee benefits and global incentive plans. At GSK he has filled various roles in compensation and reward and has been a member of the global HR leadership team since 2006. He is currently GSK’s Senior Vice President of Reward, with responsibility for the company’s global centre of excellence covering compensation and benefits. He is also responsible for GSK’s Employee Health and Wellbeing function.
Aisling Teillard
Chief Customer Officer, beqom
Aisling started her career in the world of HR, progressed to becoming HR Director for multinationals including SAP and Telefonica O2. She then moved to consulting, advising enterprise clients on the areas of performance management, coaching and leadership development. A topic close to her heart, as she had done a research Masters specialising in Performance Management. Seeing the challenges first hand with performance management, she established Our Tandem, an award-winning Continuous Performance Management platform that transforms workplace cultures in 6 continents, across 53 countries and translated to 14 languages. Our Tandem was acquired by the Swiss headquartered company, beqom in July 2022 and she now serves on the executive leadership team as their Chief Customer Officer.
