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FAQ

We have developed a series of Quick Tips to take you through the key areas of the site, from joining PARC to participating in and managing your discussions.

Simply select the desired subject from the list below to view the guide. 

Join PARC online

The form

The join online form is separated into four sections:

  • your company's details
  • your professional details
  • invoice information
  • your assistant's details

The last two are optional.

All mandatory fields will be marked with an asterisk.

Company details and addresses

Your company address will be the default address for any additional users such as your assistant unless they specify otherwise when creating their own accounts.

If you're work address differs from your company's address, please un-tick 'same as above' in the ‘Your address' section and enter your actual work address.

Your details

Once your membership has been activated, your personal details will become the core of your user account with CRF, so you can login to the website using your email address and the password you choose here.

Identifying your areas of interest will enable us target existing and develop future content and services for you.

Once your account has been activated you will be able to login to the website and expand your online profile.

Invoice details

Unless you would like us to send the invoice to you, please specify your company's invoice details by un-ticking the 'same as above' box in invoice details and enter the name and address of the invoice recipient.

We will always email the invoice to the specified recipient.

Assistant

If you have a personal assistant you would like us to deal with just tick 'My assistant will deal with membership' and let us know the details. We will communicate directly with your assistant for all membership enquiries such as membership renewals, and you will be copied on all correspondence for your own records.

The same rules apply to these details as for your own. Once your membership has been approved, we will create a user account for your assistant with their email address and the password entered here.

Complete Application

Once you're done, click on 'Join PARC' and we will be in touch electronically and personally as soon as possible.

Once your membership is active you will be able to manage and update all your personal details online at any time by logging in to the site and selecting our Manage Account facility.

Create and manage My Profile account

Creating a personal Profile account under your company's membership

Once your company has become a member of PARC, we will send a welcome email to your company's Key User. This email will be forwarded on to you internally and will contain a link which will enable you to register as a user on the PARC website for your company.

When you receive the email from your colleague, just click on the link contained within the email. This will take you to the Create My Profile page for your company.

What is your Profile used for?

Your Profile allows you to create and manage your personal login enabling you to access all Member areas of the PARC website.

Your Profile also provides us with contact information and details of your areas of interest. This will help us to provide you with targeted content and services.

Fellow members will also be able to view your Profile by searching for you or linking to your Profile from a discussion you have participated in or a networking request you have created.

Create your profile

Completing the form
Mandatory fields will be marked with an asterisk.

Your email address will also function as your user name for PARC. You will be able to change your password at any time.

You can provide a brief biography of yourself and a photo, both of which will be visible to other users.

Initially, we assume your work address is the same as your company's. If that's not the case, simply overwrite the address presented to you.

If you do not want to receive networking messages from fellow PARC members please un-check the box.

Hide Information in My Profile
You can also choose to hide sections of information in your public profile, for example your contact phone numbers or your email address, be checking the box 'Don't show my ......... on my profile'. You can change these settings at any time.

Once you're finished, click register.

Manage your profile

You can manage and amend your Profile details online at any time by logging in to the site and selecting Manage Profile.

You will be able to change all the details shown on screen, including changing your password and amending the information your choose to display or hide. You are also able to update your networking status.

Changes will be active as soon as you save your profile. 

Manage Key Users Accounts 

Overview

Our online Manage Accounts facility for Key Users gives you greater control of, and detailed information relating to, your organisation's membership of CRF.

To access the range of information and services available ensure you are logged in.

Select the Manage Key Accounts in My Profile. Your Manage Account screens enable you to:

  • Manage all Users for your organisation
  • Manage future Event attendance
  • View and print Reports for previous event attendance and usage

On selecting Manage Key Accounts you will automatically be taken to the Manage Key Accounts screen. The three functions are listed below, with Manage all Users automatically selected and displayed. Click on a Heading to maximise a hidden section.

Manage Users

The table lists all Users currently registered to your organisation. If the User is a designated Key User there will be an X in the KU column.

Click a User's email address to send them an email.

The Actions column contains two options:

Edit
Allows you to edit all profile details relating to the user, from their name, password and other personal details to their Key User status (Grant administrative privileges to this user).

You must save any changes you make using the Save button at the bottom of the page. All saved changes will be effective immediately.

You can also click a specific User's name in the table of users to open and edit their personal profile.

Delete
Allows you to delete a User. For example if a User has left your organisation or their record was created in error simply select Delete.

A warning message will ask if you really want to proceed. Select OK to continue or Cancel.

Add a new User to your company

You also have the option to create a new User for your organisation by selecting Add a new User to your company above the user table.

Simply complete the form providing as much information as possible and Save the details. Fields marked with an asterix (*) are mandatory.

You can then email the User from the User table informing them that you have created an account for them and confirming their login details (email address and password).

Manage Events

To view the future Events status of all Users in your organisation select the Events button.

All future CRF Events shown in a table in date order with the name and date of the event and the names of users registered to attend.

Manage Attendance

Select Manage Attendance from the Actions column to add or remove Users to or from the Event.

All your Users are listed in the table and if they are already set to attend the 'Attending' radio button will be switched on against their name.

As you roll over a specific User in the table their record is highlighted in Blue so you are absolutely sure of which record you are looking at / updating.

Set Attendance Status and Dietary Requirements

  • To cancel a User's attendance select Cancelled.
  • To add or re-assign a User to an event select Attending.
  • You can also add and amend dietary requirements in the text box provided.

Any changes must be saved using the Save Attendance button at the bottom of the table.

If the specific User then logs in to the CRF site they will be able to see their Attendance status for a specific event on the Event details page. The User will receive any emails relating to the Events they are registered to attend.

View and Print Management Information

Select Reports to view and print a List of Registered Users, List of Previous Events and Users and List of Future Events and Users.

List of registered Users

Select the List of Registered Users option to view a table displaying all Users for the member and their key details:

  • name
  • job title
  • email address
  • password
  • Key User status
  • last login date
  • last Event attended date.

You can print this table using the blue Print button on the right hand side of the screen.

Lists of Previous Events and Users

Select the List of Previous Events and Users option from the Reports screen to view each Event with its own table showing:

  • all Users registered to attend
  • their status pre-Event (i.e. whether they cancelled prior to the Event)
  • confirms whether they actually attended on the day.

You can print this table by selecting Print Report above the table.

Lists of Future Events and Users

Select the List of Future Events and Users option from the Reports screen to view each Event with its own table showing:

  • all Users registered to attend
  • their status pre-Event (i.e. whether they have already cancelled)

You can print this table by selecting Print Report above the table.

Managing attendance for an event

Register for an Event

It is quick and simple to register for an Event.

In order to register, you have to be logged in.

Choose the event you wish to attend from the Future Events Calendar, or from the Related Items / Event column elsewhere within the site.

As long as you are logged in, the event registration button will appear at the bottom of the Event Details screen.

If you have any specific dietary requirements, please enter them in the field provided and then click 'Register for this event'. If you have no dietary requirements, just click on 'Register for this event'.

Booking Accomodation

Some events include the option to purchase an accommodation package. If you wish to book accommodation simply select the package you want then click Book selected Accomodation.

You will then need to complete your payment details and checkout. You can pay by debit card, credit card or paypal.

Changing your attendance details

You can return to the Event Details page at any time to amend your dietary requirements or to cancel your attendance at the event.

You can still change your mind at a later stage by re-registering but registration for an event will close 48 hours before the event starts.

Attendees

You can view a list of all registered attendees at the Event on the Event Details screen. The latest three attendees to register for the event are shown on the Event Details screen. The full list of attendees can be accessed through the ‘View All' link within the Attendees section.

You can also network directly with individual attendees from here by clicking on the envelope icon next to the individual's name and writing a message.

Please note, you must be logged in to view the Attendees section.

Event Documents

All available documents for an Event will be available to view online, download or add to My Documents within the Related Documents section on the Event Details page.

Provide Feedback after an Event

Provide Feedback after an Event

Once an Event has taken place you can log in to the site and complete our online feedback form, located through the Event Details page, to let us know what you thought.

You must be logged in to see the Feedback section and to access the Feedback form.

Simply enter your feedback to each question in the field provided. Please help us to continually improve the quality of the events we host by providing as much information as possible.

Certain questions ask you to rate elements in terms of satisfaction on a scale of 1 to 10, 1 being lowest, 10 being highest. Simply click the radio button for the appropriate number.

Once you have completed the form click ‘Give Feedback' to submit the form.

You can amend your feedback at any time by repeating this process.

Using the Library

Register for an Event

Using the Library is very simple.

Please note you must be logged in to the site to open any member-only articles.

The Library Search panel allows you to refine your search to help you quickly find the document or article you are looking for.

You can search in a number of ways using one or a combination of the following:

  • Search by keyword - simply enter one or more keywords in the Keywords field. To make your search productive please be as specific as possible. You can also search by Author in this field by simply entering their name.
  • Area of Interest - all our documents and articles are categorised by Area of Interest (AoI). You can search by one or more AoI to retrieve all documents in the category.
  • Article types - you can select one or more article types to refine your search further.

 

You can also change the way in which results are displayed to view either the most recent or most viewed articles first.

Top tip: Click the i icon next to an Area of Interest to find out more about it.

Recently Added

Below the Search field the Recently Added section will list the three documents added most recently to the library enabling you to quickly access new material without searching.

Search Results

Search results will be listed chronologically, with the most recent first, unless you have changed the results order setting.

Each article is listed by name, author and publishing date. The relevant area of interest is displayed as is the article type.

There are four options for each article result:

  • Further Information - read an extended abstract and to see related information such as the Event to which the article is linked. You can also see a discussion if created, or start your own discussion related to the article. Whilst you do not need to be logged in to view the Further Information screen, Discussions will only display once you have logged in.
  • View online - view the article in your browser window. The article will open in a new window.
  • Download - download the article to your pc to read now or at a later date.
  • Add to my documents - build your own personal library within My Profile by adding articles. You can access your saved articles through My Documents in My Profile when you are logged in. See Create and Manage My Profile for more information.

Manage My Documents

Adding Documents

My Documents allows you to create and manage your own personal library of CRF articles and documents.

You must be logged in to add documents and to manage My Documents.

You can add articles to My Documents from the Library or the Related Documents sections of the Events pages by selecting Add to my documents. You can also remove documents from these places too. If the document has been added to My Documents the link will change to Remove from documents.

Managing My Documents

To manage your personal Library select My Documents from My Profile.

Any documents you have added will be listed in alphabetical order in the same format and with the same functionality as the Library search results.

You can remove documents from My Documents at any time by selecting Remove from My Documents.

 

Participate in a discussion

Overview

Discussions enable you to continue the debate after an event with your fellow members and to raise questions relating to events or documents at any time. You can participate in a discussion through an Event, Document or from My Discussions.

You must be logged in to see and participate in any discussion.

Event Discussions

Every Event Details screen has a discussion panel below the Event information. If a discussion has started, the first posting will appear at the top of the list of postings. You can then read through subsequent postings to the Comment box.

The name of the user, their job title and company are detailed with their posting. You can click on the name to view the user's personal profile.

If you would like to participate in the discussion simply enter your comments in the box and click Add comment.

You can also use the comments box to turn the discussion in another direction.

Document Discussions

The Library homepage has a section, Hot Discussions, dedicated to displaying the three most recent discussions. The related document title and the name of the most recent contributor to the discussion are provided. You can select View discussion to read the full discussion thread and participate.

The Document details page also has a dedicated discussion area below the View Document options. 
As in the Event Discussions if a discussion has started, the first posting will appear at the top of the list of postings. You can then read through subsequent postings to the Comment box.

The name of the user, their job title and company are detailed with their posting. You can click on the name to view the user's personal profile.

If you would like to participate in the discussion simply enter your comments in the box and click Add comment.

You can also use the comments box to turn the discussion in another direction.

My Discussions

Within My Profile, the My Discussions section lists all current active discussions.

Each discussion is identified as either an Event or Document discussion with the name and date of the Event or Document provided.

The number of comments is listed, as is the name and organisation of the originator, the date of creation and their comment.

You can click on the originator's name to view their personal profile.

To participate in the discussion or to view the full discussion thread simply click View Discussion.

Send a networking message

Overview

It is quick and simple to send a networking message from various areas within the site to:

  • An individual
  • A group of individuals
  • Users from an area of interest

When you send a message the recipient will receive a notification in their email inbox directing them to the CRF site to view the message.

Event Discussions

Every Event Details screen has a discussion panel below the Event information. If a discussion has started, the first posting will appear at the top of the list of postings. You can then read through subsequent postings to the Comment box.

The name of the user, their job title and company are detailed with their posting. You can click on the name to view the user's personal profile.

If you would like to participate in the discussion simply enter your comments in the box and click Add comment.

You can also use the comments box to turn the discussion in another direction.

My Messages

My Messages is the hub for all your messages. From here you can view your Inbox to read messages from other users, compose new messages and view sent and deleted messages.

Compose

Composing a message is quick and simple. Select your preferred type of recipient by clicking on the appropriate radio button:

  • Individual - select the Company then the name of the user
  • Group of Individuals - select the Company then the name of the user and repeat the process until you have added all the users required to your list of recipients
  • Users from an Area of Interest - select the AoI from the drop down list. Please note you will only be able to see AoI which you have expressed an interest in within your own personal profile.

You can now compose your message and add any attachments you wish before selecting Send.

Inbox

Your Inbox lists all your messages. Messages from other users have an envelope icon. New messages are highlighted in bold.

  • Username - click on the username to view the profile of the sender.
  • Message title - click on the message title to view the message in full in the window below your inbox. If your message is part of a chain, the original message will be displayed first with subsequent replies listed below.
  • Delete messages - check the box next to the appropriate messages then select Delete Selected Messages below the list.

Reply to a Message

To reply to a message select the appropriate message from your inbox by clicking on the title, then type your reply in the Reply pane below. You can add one or more attachments to your message.

When you are ready select Send.

Send a message to an Event Attendee

You can network quickly with Event Attendees through the Event details screen. Within the Attendees list each user has an envelope icon next to their name.

To send a message to an attendee simply click on the envelope icon next to their name and write your message as before.

Need more help?

If the quick tips do not answer your question please contact us.

Member Login

I forgot my password. Help!

If you are not yet a member, please Contact Us or for more information go to our Membership page.